Last updated: January 2026

MD Botanicals (“we”, “our”, “us”) operates the website https://mdbotanicals.co.in. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to this Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • In case of high order volume, delays may occur. Customers will be informed if processing takes longer than usual.

2. Shipping Locations

  • We currently ship across India.
  • International shipping is not available unless explicitly mentioned on the website.

3. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout before payment.
  • Any free shipping offers are subject to terms mentioned during the promotion.

We do not add hidden shipping fees after payment. If someone does that, they’re either careless or dishonest—we’re neither.

4. Estimated Delivery Time

  • Estimated delivery time is 3–7 business days after dispatch, depending on location.
  • Remote or non-metro areas may take longer.
  • Delivery timelines are estimates, not guarantees.

MD Botanicals is not responsible for delays caused by courier partners, weather conditions, strikes, government regulations, or unforeseen circumstances.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
  • Customers are responsible for tracking their shipments and being available to receive deliveries.

6. Delivery Issues

a) Incorrect Address

  • Customers are responsible for providing accurate and complete shipping details.
  • Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-delivery.

b) Failed Delivery Attempts

  • Courier partners may attempt delivery multiple times.
  • If delivery fails due to customer unavailability, the order may be returned to us.

c) Damaged or Missing Items

  • If your order arrives damaged, leaked, or with missing items, contact us within 48 hours of delivery.
  • Clear photos or videos of the package and product are required for verification.
  • Claims raised after 48 hours may not be accepted.

7. Shipping of Herbal Products

  • Our products are packed securely to maintain quality and hygiene.
  • Temperature, storage conditions, or delays during transit are beyond our control and do not qualify as defects unless the product is physically damaged.

8. Refusal of Delivery

  • Refusal of delivery without valid reason may result in:
    • Deduction of shipping charges
    • Cancellation without refund of shipping fees

This is standard e-commerce practice. Don’t pretend otherwise.

9. Lost or Delayed Shipments

  • If a shipment is lost in transit, we will coordinate with the courier partner.
  • Resolution may include re-shipment or refund after confirmation from the courier.
  • Investigation timelines depend on the courier partner and may take several days.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective once posted on the website.

11. Contact Information

For shipping-related queries, contact:

MD Botanicals
Office Location:
Herbal Estate, G14, Ring Road No. 1, Agroha Colony, Changurabhata,
Raipur, Chhattisgarh 492001, India

Call Center:
+91 7489975213
+91 6262699907

Email:
info@mdbotanicals.co.in
sales@mdbotanicals.co.in